Visa Case SLA & Turnaround Time Tracking
Set a target turnaround time for every case stage, track it live against the clock, and get alerted the moment a case is at risk of breaching its SLA — before a client has to call and ask.
What does SLA and turnaround-time tracking do for a visa consultancy?
SLA and turnaround-time tracking measures how long a visa case has actually spent at each stage — document collection, internal review, filing, processing wait — against a target turnaround time your consultancy sets for that stage, and flags a case the moment it is at risk of missing that target or has already breached it. This is deliberately a case-level, real-time feature: it does not summarize what already happened across a period the way our reporting & analytics dashboard does, and it does not score an individual counsellor the way our staff performance tracking does — it watches the clock on every open case, right now, and surfaces the specific cases that need attention before a delay becomes a client complaint. VisaBOS does not claim to predict or guarantee official embassy or government processing times; SLA targets track your consultancy's own internal handling time, with targets fully editable to reflect your own real experience with a given destination and visa type.
Why does a delayed case only surface when the client asks?
Without a live SLA clock on every case, a delay is invisible until someone notices it by accident — usually the client, before anyone on your team.
Which modules keep every case inside its SLA?
Six purpose-built modules covering stage-level targets, real-time alerts, and breach-pattern analytics.
Stage-Level SLA Targets Per Visa Type
A configurable clock for every stage of every visa type
- ✓Target turnaround time set per stage — document collection, internal review, filing, processing wait — for each visa type
- ✓Targets configurable per branch, since realistic timelines vary by destination and local process
- ✓Default starting targets pre-loaded, fully editable to match your own historical experience
- ✓Clock starts automatically when a case enters a stage, no manual timer to set
At-Risk & Breach Alerts
Flagged before the deadline, not after
- ✓Configurable warning threshold (for example, 80% of target time elapsed) flags a case as at-risk while there is still time to act
- ✓A case that crosses its target is marked breached and stays visible in a breach log, not silently dropped once resolved
- ✓Alerts surface on the case record and on a dedicated at-risk view, not buried in a general activity feed
- ✓Counsellors and managers see the same flag, so nothing depends on one person remembering to check
Case Aging & Breach Pattern Reporting
See where delays cluster, not just that they happened
- ✓Case-aging view shows every open case ranked by time remaining or time overdue against its SLA
- ✓Breach history retained per visa type, stage, branch, and counsellor for pattern analysis
- ✓Helps identify whether delays cluster around a specific stage, destination, or time of year
- ✓Feeds into the broader reporting & analytics dashboard as one more data view, not a separate silo
Configurable Notifications
The right person notified at the right threshold
- ✓Notification rules configurable by role — a counsellor gets their own at-risk cases, a branch manager gets branch-wide breach summaries
- ✓Escalation option to notify a manager automatically if a case remains unactioned past a second threshold
- ✓Notifications delivered through the same channels already connected to VisaBOS, no separate alerting tool
- ✓Mute or adjust thresholds per visa type where a consultancy's own experience differs from the default
Case-Level Timeline View
Every stage's actual duration, next to its target
- ✓A single case record shows how long it actually spent in each completed stage next to the target for that stage
- ✓Makes it straightforward to explain a delay to a client honestly, with the actual history in hand
- ✓Historical stage durations available when quoting a realistic timeline to a new client for a similar case
- ✓No manual reconstruction of a case's timeline from scattered notes or messages
Built for Real Processing Variability
Targets you own, not a fixed promise about government timelines
- ✓SLA targets track your consultancy's own internal handling time, not a claim about official embassy or government processing speed
- ✓Stages genuinely outside your control can be tracked as expectation-setting benchmarks rather than guarantees
- ✓Targets stay fully editable as real experience with a destination or visa type changes over time
- ✓No fixed processing-time claim baked into the product that could go stale as government timelines shift
SLA breach data flows into the same reporting & analytics dashboard used across VisaBOS, and pairs naturally with staff task and reminder automation for turning an at-risk flag into an assigned follow-up action.
How fast can SLA tracking go live on your caseload?
Default targets ship pre-loaded — adjust them to your own experience and you are tracking live cases the same day.
Set SLA Targets for Your Visa Types
Start from the pre-loaded default targets or set your own stage-level turnaround times per visa type and branch, based on your consultancy's own experience. This takes minutes, not a lengthy setup project.
Cases Run Against the Clock Automatically
As soon as a case moves into a stage, its SLA clock starts. No manual timers, no separate tracking sheet — the target and the elapsed time sit directly on the case record.
Act on At-Risk Cases Before They Breach
Counsellors and managers see at-risk and breached cases flagged in real time, with case-aging and breach-pattern views available to spot where delays cluster across the whole caseload.
Frequently Asked Questions
Common questions from Indian visa consultancy owners and managers about SLA and turnaround-time tracking.
Enterprise-grade platform. India pricing.
No USD surprises.
All plans include unlimited leads, students, and visa cases. No per-user pricing tricks. Cancel anytime.
- 1 Branch
- Up to 5 Staff Accounts
- Lead Management + Pipeline
- Visa Case Management
- Document Management
- Appointments & Walk-in Log
- Payment Tracking & Invoices
- Exam Coaching Module
- Full Analytics Dashboard
- Multi-branch Management
- Up to 3 Branches
- Up to 20 Staff Accounts
- Everything in Core
- Exam Coaching (Batches, Tests, Assignments)
- Meta Lead Webhook (Facebook/Instagram)
- Razorpay Payment Integration
- Full Analytics Dashboard
- Internal Team Chat
- 50+ Granular RBAC Permissions
- Unlimited Branches
- Unlimited Branches
- Unlimited Staff Accounts
- Everything in Professional
- Cross-branch Messaging
- Priority Support + Dedicated Manager
- Custom Branding on Invoices
- SLA-backed Uptime Guarantee
- Early Access to New Modules
- API Access (coming soon)
- Personalised Onboarding Session